F A Q

No and no. All our movers are our employees. We vet each for professionalism, reliability, and trustworthiness. So when you hire us, you know you’re getting quality service.

However, many doorman buildings do not allow weekend moves. In these cases, you should try to aim for the middle of the week as many people do not move on these days, thus giving you more options for elevator times. Plus, if anything goes wrong it will be easy to contact our offices during the work week!

As we work on a first come, first serve basis the earlier you can book your move the better your chances that we will be available. We generally recommend booking at least one month in advance. With that said, we have worked with people who needed to move within a week or even a day so it’s always a good idea to fill out our online form to get an estimate. We will get back to you as soon as possible to let you know if we can help or not.

Bad weather can affect the delivery window as roads might be blocked in severe weather conditions. For everything else, weather should not affect your move.

A full-service move is just what it sounds like. You get everything from packing to disassembling to the actual moving. Naturally, this will cost you more as the movers have to spend more time doing everything for you! However, if you don’t have the time to pack yourself, it’s a great option as you’ll know everything is being packed properly.

The minimum order is 3 hours. The cost depends on the number of movers and the total amount of work.

We provide an hourly rate that is broken down into 30-minute increments. So if your move will take 2 hours and 45 minutes, we will round up to 3 hours. Please note that the price quote that we provide to you is our minimum charge and not the actual cost of the move. The minimum price will always be charged even if the move is completed faster than the estimated hours.Please note that even if you reduce or add a couple of items to the move it will not impact the rate. With that said, if you add enough items to impact how long the move will take, this will affect the final cost so it’s always best to be as accurate as possible when providing details of your move.

Travel time is added to cover the time spent traveling between the mover’s warehouse to your old apartment and then back to the warehouse from your new apartment. This fee is already included in your estimate as Travel Time. This is a flat fee so you don’t have to worry about it changing in the final invoice.

We generally charge between $10-20 stair fee per flight of stairs. We do NOT have a long-carry charge.

We work on a first-come, first-serve basis. The estimate is valid for as long as we have moving slots available for the day of your move. In order to lock down the detailed quote, you will need to confirm the date and pay a $100 deposit.

We provide basic disassembly/assembly of furniture items such as bed frames, dining tables, etc. We do NOT assemble/disassemble items such as murphy beds, IKEA wardrobes, couches, or other pieces of furniture that require specialized tools.

We will also wrap all of your furniture items in blankets to prevent damage, dismount your TV, uninstall your AC unit, cover your mattress in a plastic mattress cover, provide three wardrobe boxes to you on a rental basis, and will provide the necessary equipment like tape, tools, and dollies. Even if you decline these complementary services, it will not affect your total cost so you might as well take advantage of them!

Any packing materials required beyond what we provide such as masonite boards, wall protection, and floor protection will incur an extra charge. While you can pack these, we suggest you keep all legal documents, jewelry, and currency on your person to ensure they don’t get lost or damaged.

The material charge listed on your quote is an estimate as it can not be calculated until the movers have arrived at your location. The charges can be applied to things like packing your delicate items like TVs, mirrors, lamps, etc. It also depends on the boxes that we will have to use and customize to suit your belongings. The material charges can go up or down depending on usage.

Once you have paid the deposit, you will be charged the remaining balance after the move has been completed

We accept cash or credit card. We do not accept Venmo, PayPal, or checks. Please note that paying by credit card will result in a 5% merchant fee that will be added to your bill.

Yes! The tip is not included in the final quote. In general, we recommend tipping the crew 15-20 percent of the total cost of the move. You can pay the tip in cash or with your credit card.

Forman will accept payment, with whom all contracts and required documents will be signed

The customer is responsible for obtaining travel and parking permits in individual cities and complexes where this is required. The customer must clarify these issues with the management company in advance.

No, you will have to travel to the new location in your own car or via public transportation for safety and liability reasons.

We will wrap your furniture in moving blankets to avoid damage.

Our foreman will contact the building management to let them know and then work out a payment.

We highly suggest you label any boxes or items as fragile so that we know to handle them with care. We will then make sure to load it properly in our truck to ensure nothing gets crushed.

Yes, being on-site allows you to supervise the move and ensure that everything is handled to your satisfaction.

This will be determined by the customer service/dispatch department.We will let you know at least 48 hours prior to the move date.

It depends on the length of the trip. We try to get everything delivered ASAP and within your delivery window.